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About us

Mono-Pro LTD is an innovative provider of telephone recording solutions.

Mono-Pro develops unique solutions for contact centers and the SMB sector base with the innovative method of the STAR – Station Transmitted Audio Recorder™.

The solutions are compatible with all phone systems, including PBX systems, IP phones, and digital switchboards.

Mono-Pro provides innovative business-driven solutions to improve the company's interactions with their customers, through recording, analysis reporting, and training software for their contact center representatives.

As a result, companies are able to optimize their customer satisfaction and generate additional revenue opportunities, improve profitability, enhance customer retention and achieve greater customer intimacy.

 Mono-Pro's recording solutions are designed with maximum flexibility and provide open architecture to be able to meet the requirements of any enterprise environment and have the capability to integrate with the company’s existing equipment and infrastructure.

Our solutions:

Mono-Pro's recording solutions consists of a client application at the telephone station and a combination of hardware and software.

 The solutions are designed with maximum flexibility and provide open architecture to be able to meet the requirements of any enterprise environment and have the capability to integrate with the company’s existing equipment and Infrastructure.

The hardware has been tested by various licensed standards institutes and quality assurance authorities; it meets all required Telecom standards and Comply with FCC and CE requirements.

Our solutions are already in use by government agencies, as well as security and military institutions. In addition, the STARecorder® solution is used in contact centers of leading companies, insurers, legal and financial consultancies, academic institutions, banks, trade rooms, newspapers, research institutes, and other businesses and service providers.

TelRecorder® solution is also used by suppliers of surveillance equipment, and is classified as completely passive and undetectable.

Our vision:

Mono-Pro is striving to become the leading provider of efficient, reliable, and user-friendly solutions for recording, storage, retrieval and analysis of customer interactions for contact centers for small and medium sized businesses (SMB).

 We endeavor to provide cost-effective solutions that operate in an organization’s environments and which are not limited to particular hardware. This allows us the ability to continuously add innovative products that pioneer the technology of the future and protect our customer’s investment.

 We believe that our customer is an integral part of our continued innovation and that our customers' requests and feedback have fueled our growth and development efforts.

 Benefits:

Flexibility         The quantity of recorded stations is unlimited ― there is neither a minimum required nor a maximum  vailable.

Modularity        Stations can be added or removed from the recording system simply and instantly on demand.

Savings           Installs into the existing telephone system at the user location, without the need for acquiring more equipment or extra infrastructure

Consistency     Record remotely from a service hub nationwide and worldwide

Precision         Call recording cutoff as per chosen parameters

Compatibility   STARecorder™ is suitable for work with any CRM software or management software used in your organization

Efficiency         In the event of a malfunction, only the specific station goes down―not the entire system

Reliability         A stable solution used in contact, service and sales centers of leading companies

Suitability        STARecorder™ is suitable for any size of an organization and for any requirements

Cost- effective  The overall cost of STARecorder™ is calculated by the number of stations.

Price    STARecorder’s price is Affordable and competitive.